Delivery Information
Delivery Options in the UK: (Working days include Monday – Saturday)
Royal Mail Tracked 48 Estimated 2 working days £5.50
Royal Mail Special Delivery Guaranteed 1pm next working day (Signed For) £14.00
Frequently Asked Questions?
Where is my order?
Track your order here
If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.
If you have not yet received your dispatch email or don't know your order number then please contact us here.
Why is my order late?
Most of our deliveries can take place between 8am to 9pm. If its after 9pm on your expected delivery date then your order is late. On rare occasions deliveries can be delayed due to events out of our control, when this happens we work with our couriers to get your order moving a quickly as possible. Most delayed deliveries are delivered on the following day.
If your delivery date has passed and you would like us to investigate this further, please contact us here and have your order number ready.
Can I cancel or edit my order?
As soon as you place your order, we’re on it. Unfortunately, this means will mean that sometimes the order has already been processed and sent for dispatch and we will be unable to make any changes, but there may be the possibility that changed could be made if it hasn’t been processed and dispatched yet. Please contact us by email or phone about any possibilities of editing orders. If it has already been dispatched, then you will need to make a new order and return the unwanted items back to us when you receive them.
Missing item(s) from my order
Sorry an items missing, we’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please contact us via phone or email.
My tracking is showing that my parcel is being returned to sender
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our workshop and us processing with up to 7 days for it to make its way through the banking system.
I received a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Returns Policy page within 30 days of receiving your order.
To help us get this fixed for you quickly, when you first contact us please include the following information;
Please note, we cannot offer refunds on worn pierced jewellery unless broken via manufacturing fault, and not from misuse.
This does not affect your statutory rights.
I received an incorrect item, what do I do?
We will get this fixed for you quickly just head over to our Contact Us page.
When you message, please include the following information:
How do I track my parcel?
There are easy ways to track your parcel. Type in your parcel tracking number into the search bar on https://www.royalmail.com/track-your-item to receive an update.
Royal Mail Tracked 48 will only trace your parcel from end to end, it will show it being handed into the post office and then will update tracking once delivery has been attempted however this should be within 2 working days. Royal Mail Special Delivery will insure your items up to £750 and will guarantee delivery attempt the next working day by 1pm.
Royal Mail Tracked 48 Estimated 2 working days £5.50
Royal Mail Special Delivery Guaranteed 1pm next working day (Signed For) £14.00
Frequently Asked Questions?
Where is my order?
Track your order here
If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.
If you have not yet received your dispatch email or don't know your order number then please contact us here.
Why is my order late?
Most of our deliveries can take place between 8am to 9pm. If its after 9pm on your expected delivery date then your order is late. On rare occasions deliveries can be delayed due to events out of our control, when this happens we work with our couriers to get your order moving a quickly as possible. Most delayed deliveries are delivered on the following day.
If your delivery date has passed and you would like us to investigate this further, please contact us here and have your order number ready.
Can I cancel or edit my order?
As soon as you place your order, we’re on it. Unfortunately, this means will mean that sometimes the order has already been processed and sent for dispatch and we will be unable to make any changes, but there may be the possibility that changed could be made if it hasn’t been processed and dispatched yet. Please contact us by email or phone about any possibilities of editing orders. If it has already been dispatched, then you will need to make a new order and return the unwanted items back to us when you receive them.
Missing item(s) from my order
Sorry an items missing, we’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please contact us via phone or email.
My tracking is showing that my parcel is being returned to sender
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our workshop and us processing with up to 7 days for it to make its way through the banking system.
I received a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Returns Policy page within 30 days of receiving your order.
To help us get this fixed for you quickly, when you first contact us please include the following information;
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
Please note, we cannot offer refunds on worn pierced jewellery unless broken via manufacturing fault, and not from misuse.
This does not affect your statutory rights.
I received an incorrect item, what do I do?
We will get this fixed for you quickly just head over to our Contact Us page.
When you message, please include the following information:
- Your name
- Order number
- Product name and code of the item ordered
- Product name and code of the item received
- Picture of the incorrect item and a description of the incorrect item received
How do I track my parcel?
There are easy ways to track your parcel. Type in your parcel tracking number into the search bar on https://www.royalmail.com/track-your-item to receive an update.
Royal Mail Tracked 48 will only trace your parcel from end to end, it will show it being handed into the post office and then will update tracking once delivery has been attempted however this should be within 2 working days. Royal Mail Special Delivery will insure your items up to £750 and will guarantee delivery attempt the next working day by 1pm.