Return an Item
Enter your details below to return your order, we will email you as quickly as possible to start processing this.
How to return an item & how much does it cost?
Please note a there is no returns charge, however you will be required to pay the shipping fee for valid returns.
Please use a Royal Mail trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it.
Items must be returned to us in its original box and packaging. Items must be unworn unless valid reason which has been communicated to us prior to return.
You will have received a delivery note in your parcel with all relevant information needed to a return – please keep a copy for yourself but return the delivery note back to us with your notes for return on.
For hygiene reasons, we cannot offer refunds pierced jewellery. Items must be unworn and in original packaging. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to our Contact page so we can get this fixed for you.
Find all relevant information in our Returns Policy page.
Please note a there is no returns charge, however you will be required to pay the shipping fee for valid returns.
Please use a Royal Mail trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it.
Items must be returned to us in its original box and packaging. Items must be unworn unless valid reason which has been communicated to us prior to return.
You will have received a delivery note in your parcel with all relevant information needed to a return – please keep a copy for yourself but return the delivery note back to us with your notes for return on.
For hygiene reasons, we cannot offer refunds pierced jewellery. Items must be unworn and in original packaging. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to our Contact page so we can get this fixed for you.
Find all relevant information in our Returns Policy page.